The best and fastest solution is to fill in directly the form of the manufacturer whose product you need to claim. If you need any assistance or have other problems do not hesitate to fill in our form in right bottom corner.
The manufacturer warranty does not cover mechanical damage. Below you can find some examples of mechanical damage mostly caused by transportation or wrong handling of the goods. If your case is mechanical damage you need to claim the transportation.
Before submitting a claim please make sure you are claiming the correct cause.
Please make sure that during the takeover of the good you check the following:
Packing without any visual damage
If the supply is matching your order
To get international CMR (bill of delivery)
If the damage is visible you need to note it in the CMR, inform us and take pictures of the defect. Otherwise we cannot proceed with insurance
Please send us a detailed description of your claim including order number, invoice number and a copy of CMR and pictures if relevant according to your claim via the form in right bottom corner.
Inverter manufacturers take care of the claims themselves. For the fastest resolution submit the claim directly on the manufacturer’s website.
Before submitting a claim, please make sure you are not claiming mechanical damage which is not covered in the manufacturer warranty.
To claim a SolarEdge inverter you need to sign in to your Monitoring portal. In case you don’t have an account yet, please follow the instructions here.
Step 1: Problem description
Document as much as possible. This makes it easier to find the cause of the problem:
Step 2: Contacting SolarEdge
Step 3: Case is created
Step 4: Replacement
Step 5: Refund
In case of any issues with SolaX inverters please contact SolaX Power EU Service Department and make sure to include all the necessary information.
The process for claiming defective solar panels is the same for all module manufacturers.
Don’t forget to attach the proforma invoice, photos of the defect and the claim form from the first step