Step 1: Problem description
Document as much as possible. This makes it easier to find the cause of the problem:
- Describe the problem
- Name of the site
- Serial number of the defective product
- Photos of the problem
Step 2: Contacting SolarEdge
- Go to the service portal
- Connect to SolarEdge web Support Site
- Select if you are System owner or Installer




Step 3: Case is created
- The support team will check your information and utilize the monitoring data to analyze the problem
- If the support team confirms a defective component you will receive an RMA number

Step 4: Replacement
Step 5: Refund